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FAQ – Frequently Asked Questions

Everything important you need to know about us.

We are specialized in haptic advertising. We develop, design and source promotional items, incentives and POS materials – from a single product to a complete, brand-compliant assortment and shop concept. In doing so, we draw on the creative expertise of a large communications agency with a broad range of services.
Our offering is aimed exclusively at business customers – from medium-sized companies to international corporations. Our promotional products are used, among other things, in sales, at trade fairs and events, in employer branding, as employee gifts or in reward and incentive programmes.
Our range covers all relevant promotional product categories: Office, Kitchen & Household, Outdoor & Travel, Textiles, a wide variety of Theme Worlds as well as special Specials and Rewards. In addition, you will find top sellers, a rewards shop and a complete range overview as a PDF.
You can conveniently place orders via our online shop once you have registered and logged into your customer account. Please note the minimum order value of €25.00. All prices are quoted net plus VAT and shipping costs. You can calculate the exact shipping costs using the shipping cost calculator.
Sustainability is a key part of our offering: among other things, we provide CO₂ compensation, a transparent supply chain and products that comply with relevant environmental and social standards. Our activities are regularly audited by external organisations and documented through certifications and initiatives in the areas of environment, labour and human rights as well as sustainable procurement.
For new promotional product concepts, you can simply submit a product / project request or send us a product idea directly. For complaints, please use the “Report a complaint” form in the service area.

Our support team is available Monday to Friday from 9:00 a.m. to 4:00 p.m. via the contact form, by phone on +49 6131 888867‑0 or by e‑mail at info@bartenbach.de.